Title: How to complain about an online store
Today, as online shopping becomes increasingly popular, disputes between consumers and online stores also occur from time to time. How to effectively complain to online stores and safeguard their own rights and interests has become a hot topic of concern to many consumers. This article will give you a detailed introduction to the steps, channels and precautions for making a complaint against an online store, and provide you with hot topics and hot content on the Internet in the past 10 days for your reference.
1. Basic steps for complaining about an online store
1.collect evidence: Keep order information, chat records, product photos, logistics information, etc. as the basis for complaints.
2.Negotiate with merchants: Prioritize communication through the platform or merchant customer service to try to solve the problem.
3.Platform complaints: If the negotiation fails, you can submit a complaint through the official complaint channel of the e-commerce platform.
4.Third party complaints: If you are not satisfied with the platform’s processing results, you can complain to third-party organizations such as consumer associations and industrial and commercial departments.
2. Hot topics and content on the entire network in the past 10 days
| hot topics | Hot content | Source platform |
|---|---|---|
| False promotion of online shopping | Many consumers complained that the products of an Internet celebrity store were seriously inconsistent with the promotion. | Weibo, Douyin |
| Difficulty in returning goods | Some merchants refused to return goods on the grounds that they had been "opened", causing controversy. | Xiaohongshu, Zhihu |
| Platform complaint efficiency | Consumers reported that the complaint handling cycle of a certain platform was too long | Black Cat Complaint, Post Bar |
| Disputes over live delivery | Anchors exaggerate the efficacy of products, making it difficult for consumers to protect their rights | Kuaishou, Bilibili |
3. Specific channels for complaining about online stores
| Complaint channels | Applicable situations | Contact information |
|---|---|---|
| E-commerce platform customer service | Order disputes, returns and refunds | Complaint portal within the platform or official customer service hotline |
| 12315 Consumer Association | Merchant fraud, false propaganda, etc. | Dial 12315 or submit through the official website/mini program |
| Industrial and commercial departments | The merchant is suspected of operating illegally | Complain on the official website of the local industrial and commercial bureau or offline |
| Black Cat Complaint and other third-party platforms | The platform expands its influence when complaints are fruitless | Submit via APP or website |
4. Things to note when making a complaint
1.Timeliness: Some platforms have restrictions on the time for complaints. It is recommended to submit the problem as soon as possible after discovering the problem.
2.language expression: The content of the complaint must be clear and specific, avoid emotional expressions, and attach a complete chain of evidence.
3.Follow up on feedback: Keep the complaint number, check the processing progress regularly, and supplement materials when necessary.
4.legal approach: When the amount involved is large or the merchant refuses to handle it, legal action may be considered.
5. References to recent successful complaint cases
| Case type | Processing results | Key points |
|---|---|---|
| Counterfeit and shoddy goods | The platform forces refunds and punishes merchants | Provide professional appraisal report |
| Failure to deliver goods as agreed | Obtain 30% liquidated damages compensation | Screenshot to save delivery time commitment |
| false promotion | The merchant made up the price difference and apologized | Screenshots comparing prices before and after the event |
Through the above systematic complaint methods and channels, consumers can safeguard their rights and interests more effectively. It is recommended to choose a formal platform when shopping, keep transaction vouchers, and take reasonable and legal rights protection measures in a timely manner when encountering problems. At the same time, paying attention to recent hot complaint cases can also help consumers avoid common consumption traps.
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